Shipping & Delivery Policy
At Dymex, we are committed to ensuring that your products are delivered safely and on time. This Shipping & Delivery Policy outlines how we process, dispatch, and deliver orders to our customers across India and globally.
1. Order Processing Time
Orders are processed within 2–5 business days after receiving payment confirmation. Processing time may vary based on product availability, order volume, and special requirements. You will receive an email confirmation once your order is dispatched.
2. Shipping Methods & Delivery Time
We collaborate with trusted logistics partners to deliver your orders efficiently. Estimated delivery time depends on your location and selected shipping method:
- Domestic Shipping (within India): 5–10 business days
- International Shipping: 10–20 business days, depending on customs clearance
3. Shipping Charges
Shipping costs are calculated based on product weight, dimensions, and delivery destination. You will be able to view applicable shipping charges at checkout before completing your order.
4. Order Tracking
Once your order has been shipped, a tracking number and courier details will be sent to your registered email. You can use this information to monitor your shipment status on our website or the courier’s portal.
5. International Shipping
We ship globally. However, international deliveries may be subject to import duties, customs taxes, and other fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in our product or shipping prices.
6. Delayed or Lost Shipments
While we strive to ensure timely delivery, unforeseen delays may occur due to weather, customs, or courier issues. If your shipment is delayed or lost, please contact our support team at support@dymex.in with your order details, and we’ll assist promptly.
7. Damaged Packages
If you receive a package that appears damaged or tampered with, please take photos and notify us immediately before opening it. Claims for damaged goods must be reported within 48 hours of delivery.
8. Contact Us
For any shipping-related queries, please contact our customer service team at:
Email: support@dymex.in
Phone: +91 9876543210
Office Address: 123 Business Street, Suite 456, Surat, Gujarat, India 395003
