1. Overview

At Dymex Technologies, we are committed to ensuring complete customer satisfaction. This Return & Exchange Policy outlines the conditions under which you can return or exchange products purchased from our platform. Please read it carefully before submitting your request.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, uninstalled, and in its original packaging.
• The return request must be raised within 7 days of delivery.
• Proof of purchase (invoice or order confirmation) must be provided.
• Products damaged due to improper handling or installation are not eligible for return.

3. Non-Returnable Items

Certain items are not eligible for return or exchange, including but not limited to:

• Customized or made-to-order machinery or components.
• Items marked as “Final Sale” or “Non-Returnable”.
• Electrical or mechanical parts once installed or operated.
• Products damaged after delivery due to mishandling or improper use.

4. Exchange Policy

If you received a defective, incorrect, or damaged product, you may request an exchange. Exchanges are subject to stock availability. In case a replacement is not available, a full refund will be processed to your original payment method.

5. Return Process

To initiate a return, please follow these steps:

1. Contact our support team at support@dymex.in with your order details.
2. Provide a brief description of the issue and attach relevant images (if applicable).
3. Our team will review your request within 2–3 business days.
4. Once approved, we’ll share return shipping instructions or arrange a pickup, depending on your location.

6. Refund Timeline

Once the returned product is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days to your original payment method. Note that shipping charges are non-refundable.

7. Shipping Costs for Returns

The customer is responsible for paying return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item). If eligible, Dymex may arrange reverse logistics through our shipping partners.

8. Cancellations

Orders can be canceled within 24 hours of placement if they haven’t been shipped. Once dispatched, cancellation requests will be processed as per the return policy above.

9. Damaged or Missing Items

In case of any damaged, missing, or incorrect items, please notify our support team within 48 hours of receiving your order. Claims made beyond this period may not be eligible for replacement or refund.